Not every risky order is fraud. Customer Risk Assessment scores each customer from their order history, returns and contact details, and lists the signals that raised or lowered the score, so your team can choose the right way to confirm.
A score is calculated when an order arrives.
The signals behind it appear on the order and the customer profile.
Your team confirms by phone, asks for an advance or ships as normal.
Call the medium and high-risk customers first instead of everyone.
Customers with a history of returned parcels are easy to spot before dispatch.
Book a demo and we'll show this feature working alongside the rest of the platform.